FAQs

We love to keep it simple for you, so no need to create an account to place an order. Simply order online or reach out to Mearth and it would be our pleasure to assist you.

At Mearth, when it comes to choosing the best electric scooter, we are in the business of satisfying our customers as much as possible. So if you’re looking for the perfect e-scooter, you’ve come to the right place.Mearth also has a range of tools and guides to help you work out the right electric scooter for their lifestyle, even a buying guide for their convenience. Mearth’s customer service and after sales care is something customers can count on.

Your orders are our priority but while we do our best to provide you with swift service, shipping time depends on the location. It takes 2-5 business days to ship to New South Wales, while it may take 7-10 days to ship to Tasmania. Please expect delays that may occur depending on surrounding circumstances.

Yes you can with express shipping but with a minimal fee of $10 to $50 AUD depending on the location

We are working on expanding to other countries soon! However, as of the moment, we only ship to Australia. But don’t hesitate to reach out to Mearth and we will see what we can do for you!

Yes, of course! We would love to have you over at the Mearth store. Simply leave a customer note during check out that you wish to pick up the item personally when you place an order on the Mearth website. To serve you the best, we will need you to send us the date and time of your availability.

Definitely! Mearth prides itself in its superb after-sales care which is evident in our Google Customer Reviews. At Mearth, we truly care, even beyond the sale!

Mearth is always at your service! If the component in need of repair needs to be replaced, Mearth will inform you of the cost of the component which will be another online order.

If not, Mearth will ask you to send the product to our office for repair. For any related concerns, please fill out this Request Form and our Customer Care team will contact you as soon as possible.

An electric scooter is a personal electric mobility device (PEMD) that weighs less than 45 kg (100 lbs), uses an electric scooter motor, and runs a max speed of 25 kph. A rider must press the throttle to start which sends a signal to the battery to release power to the motor. The motor then produces energy to move the e-scooter forward.

Electric scooters for young adults and adults in Australia have increased in demand due to their proven convenience, affordability, and eco-friendliness.
Are you considering buying an e-scooter?

This guide will help you decide what electric scooter to go for.

Commuter electric scooters for adults are designed to have more power and durability for daily use. It features around 300W of motor power and enough battery capacity to travel an average range of 25 km. Not only will it make your commute to work much better—mostly because no one likes sitting in traffic—but it's also a fun way to shake up your normal routine. It's better for the environment to ride a scooter to work than drive a car.

Long range refers to how far your electric scooter can travel before needing to stop and recharge. Long-range e-scooters offer over 40 km (25 miles) up to 100 km (62 miles). This is a well-sought after feature because their whole commute is determined by the distance their scooter can travel in one full charge.

Heavy-duty electric scooters are designed to take on different terrains, using a powerful motor. which in return enables the e-scooter to carry heavier loads with ease. Expect to get at least 1000W nominal motor power from this type of e-scooter.

Just by its description, extreme, off-road, all-terrain electric scooters are also heavy duty but more powerful. Preferably it is made with a steel alloy frame, a high-tech dual brake system, a powerful motor, a large capacity battery, and a shock or suspension system that can go through challenges.
Mighty electric scooters such as these are perfect for power-hungry, adventure-seeking, thrill-catching riders who are up for the ride of their life.

The handlebar is the part that you interact with the most.
On this part, you can see the handles, display screen, brake controls, accelerator, and other features and controls of your electric scooter.
A good handlebar consists of handles with a good grip and controls that are designed for ease of use. Your e-scooter handles are an important part of controlling your e-scooter.

The stem is the long tube that connects your handlebar to the front wheel and the rest of the electric scooter parts. This part can be folded and can become a handle when the e-scooter is carried. To prevent any damage to the folding mechanism and the stem, avoid putting pressure on the handlebars.

Most electric scooters have a built-in LED headlight and a tail light which gives enough illumination to see and stay visible during night rides. Make sure to always check the LED light of your e-scooter if it gives enough illumination to help you see the road, especially at night.

The battery is the life of your e-scooter, like the gas tank but more eco-friendly since it is made up of many cells that store the energy that your electric scooter needs to ride.
Batteries are usually located under the deck, but in some cases, they can be found within the stem. Most electric scooters also use Lithium-ion batteries because they have better capacity and stability.

The deck is the platform where you stand on. Different electric scooters use different materials for the deck. Most models use rubberised decks for better grip. E-scooter decks usually measure 14” x 5”, which is wide enough to place your feet.

A speed controller is a component located within the e-scooter that looks like a rectangular metal with many different wires attached to it. The controller manages the current flow from the battery to the motor. The controller bases how much current flow passes through via the accelerator.

There are two types of tyres:

1. Pneumatic (air-filled) Pneumatic tyres provide better ride quality as they cushion bumps better than solid tyres, however they are vulnerable to punctures.Larger pneumatic tyres can offer better shock absorption than suspensions.

2. Solid (airless) tyres offer less maintenance and promise no punctures at all, but do not cushion bumps on the road, therefore offering poor ride quality.

Usually the motor is placed within one or both of the e-scooter wheels. These are brushless direct current electric motors (BLDC) built within wheel hubs. Powerful e-scooters, like those used for off-roading, may have dual motors, which means there’s one in each wheel. E-scooter motors are measured in wattage and rated based on power consumption. The higher the wattage, the more powerful the electric motor. Commuter e-scooters usually have around 250W to 500W motors, while off-road e-scooters offer 1200W motors and above.

Brakes are an important part of an e-scooter since it is what helps the rider stay safe and stay in control while riding. There are different types of brakes, divided into mechanical brakes and electronic brakes. Mechanical brakes offer stronger braking power and use mechanisms to slow down. Electronic brakes use the motor to stop, and it includes electronic and regenerative brakes that don’t need any maintenance at all.

The suspension helps improve ride quality as it stabilizes the rider’s ride on bumpy roads. Suspension found on e-scooters include hydraulic, spring, and rubber suspension. Only a few e-scooters offer suspension.The suspension helps improve ride quality as it stabilizes the rider’s ride on bumpy roads. Suspension found on e-scooters include hydraulic, spring, and rubber suspension. Only a few e-scooters offer suspension.

Electric scooters today offer a safe way to travel, thanks to the never ending innovation and technology that exists.

E-scooters are supposed to be equipped with efficient and safe braking systems for protection, make sure to always check this feature before buying an e-scooter.

Riders are also required to wear a proper helmet and safety gear for maximum protection. The best way to also stay safe in an e-scooter is to learn how to ride an e-scooter properly to avoid accidents and injuries.

Check with your city’s e-scooter law as the age restriction could change anytime.

The general speed limit in Australia is 25 kph. However, the top speed in Western Australia, Victoria, and parts of Queensland is 10 kph.

Avoid going over the speed limit to prevent incurring a penalty or fine. Check with your city’s e-scooter law to know more about the allowable speed limit in Australia per state.

Most states and territories in Australia allow e-scooters on private and public property.

However, only ACT and Queensland allow commuters to ride private e-scooters.

Currently, the rest of the states only allow the approved shared e-scooter platform to be used in public. Some states only allow private e-scooters in public if it meets specified requirements.

Check with your city’s e-scooter law to know more about the electric scooter laws in Australia per state.

Most states in Australia allow riders to ride on footpaths. These include ACT, Queensland, Northern Territory, Victoria, and Tasmania.

Riders living in New South Wales, South Australia, and Western Australia should ride on designated lanes, paths, and areas for e-scooters.

Check your city’s e-scooter laws to ensure which areas allow e-scooters.

States such as South Australia, Western Australia, Northern Territory, and Queensland allow e-scooter riders to ride with their regular driver’s license.

Meanwhile, riders in New South Wales, ACT, Tasmania, and Victoria must undergo training and must have an e-scooter that meets the law’s requirements.

Check with your city’s e-scooter law before buying an e-scooter.

You may park your e-scooter in bike racks or at any designated e-scooter parking spot.

"ALWAYS PRACTICE COURTESY"

Do not park the e-scooter on private and public property unless permitted by rules & regulations.

Do not park or leave the e-scooter at bus stops, pathways, doorways and emergency exits. Do not block footpaths.

Do not leave the e-scooter lying flat on the ground, as it will block the path of pedestrians.

Yes. Electric scooters are powerful devices that can ride uphill. However, note that each e-scooter can only ride different kinds of slopes.

Mearth S Pro commuter e-scooter offers ride inclines with a 10-15% hill grade, while the long-range RS Series can ride steeper slopes of 25-30% and the high-performance and off-road e-scooters like Mearth GTS Evo Series and terrains at 30%.

When choosing an e-scooter, make sure to conduct an electric scooter uphill test to know if your preferred e-scooter model can climb hills.

Stay safe, stay dry!

Electric scooters are water-resistant, not waterproof. This means your electric scooter is built to prevent water splashes from getting into your electronics and battery, but it is not protected from being submerged or soaked.

It is a known fact that technology and water are not the best of friends so it is not advisable to keep it in a wet condition which can cause damage regardless of its specs or IP rating.

An average electric scooter lasts around three to five years. If maintained properly and taken care of, it may last longer.

So keep your e-scooter in top shape by knowing how to love it and care for it.

When it comes to Mearth electric scooters, all are foldable and compact, convenient to store anywhere.

Just make sure that you DO NOT store it under cold, humid, or rainy weather conditions because of the powerful batteries e-scooters store within that produces the magic throughout.

Electric scooters with batteries are easily affected by temperature.

Electric scooters are water-resistant, not waterproof. This means your electric scooter is built to prevent water splashes from getting into your electronics and battery, but it is not protected from being submerged.

The best way to clean an electric scooter is to use a microfiber cloth, wheel and tyre cleaner, and WD40 degreaser. Alternatively, you can use a mild detergent or dishwashing liquid.

Check your entire electric scooter before and after every ride - from head to toe, from screws to important components. Ask all the questions before your ride.

Are there any loose bolts? Is the stem wobbly? Is the tyre pressure adequate? Is the front wheel aligned? Is your disc brake making a noise? Are your wheel threads already worn out?

INSPECT. MAKE SURE. CHECK.

While electric scooters are simple devices, the most basic and simplest problems can still affect your ride performance.

Identifying problems early on will help you in the long run. They can avoid potential accidents and will not leave you stranded midway your commute.

Avoid the mishap of having to change a punctured pneumatic tyre with proper maintenance. Use a tyre sealant and do routine check-ups to reduce the chances of a flat tyre .

When your electric scooter tyres get worn out, schedule them for a change, for your own safety.

The battery stores the energy used by the different parts of the e-scooter, such as the motor, controller, lights, and more. The battery includes a battery management system that consists of individual cells and electronics and helps it operate efficiently and safely. When you engage the throttle, the speed controller sends a signal to the battery to release energy to the motor. The motor then moves the e-scooter forward.

Dead batteries - are a common issue with electric scooters. This can be a result of a defective battery, improper charging, extremely cold temperature, or a slowly degrading battery capacity. A dead battery is different from a low battery. A dead battery suddenly does not turn on anymore, while a low battery has a few energy charges left. The latter can simply be resolved by charging the battery.

To fix a dead battery - you may simply charge it. However, take note that it will take longer to completely charge the battery. To avoid this, make sure that your battery never runs out of charge. Always charge your electric scooter battery at the end of the day. If it’s not charging, try plugging the battery in other sockets, and see if it will charge. It’s also a good idea to invest in a voltmeter to check if your battery is charging or not. If it’s still not charging, you should replace your battery with a new one, and safely discard the old one.

If a battery doesn’t charge, it may mean that it has a defective charger, wire, or port, or that it has become over-discharged and can no longer be recharged. If you encounter this situation, you will either need to inspect your e-scooter battery or replace it.

Chargers can sometimes become faulty if you are overcharging or plugging them in a socket with a higher or lower voltage. Having a defective charger can be quite inconvenient since you need it to use your e-scooter.

First, try to plug the charger into other sockets and see if it works. There’s usually a light indicator that shows if it’s receiving electricity. If it’s turned off, you may need to replace your charger with a new one. To be sure, you can use a voltmeter to check your charger’s output. Also, before you buy a new e-scooter charger, make sure that it’s compatible with the power voltage in your home to avoid damaging your new charger.

How to fix worn-down batteries.
The only way to fix this is by replacing them with a new one. Since your battery is already at the end of its lifespan, it’s best to switch to a new one to avoid any inconvenience. However, if you can’t replace your battery yet, don’t undercharge or overcharge your battery to help prolong its lifespan.

It is recommended to let a professional change your e-scooter battery, for your safety and convenience. Experts can also assess whether it is your electric scooter or just the battery that needs to be replaced. It may be time to change your e-scooter if you see signs of damage, burn, or leaks.

Excessive engine heat can be caused by a poor environment or handling such as high temperatures or overloading. When you feel your electric scooter engine heating up, turn off your electric scooter and fix it immediately. Otherwise, it could impact your engine and battery negatively.

How to fix a heated engine:
Turn off your electric scooter first, and let it cool down before checking it. Once it’s safe to touch the e-scooter, check the wiring, fuse, or electrical controller for issues. Wiring and fuse issues mean that your e-scooter can still run.

However, you should call your technician immediately to fix this problem. In the meantime, avoid riding your electric scooter until it is fixed.

If you have experienced your electric scooter turning off while riding, this means that your circuit breaker has been tripped.

How to fix a shut down while riding:

Check your fuse or circuit breaker and see if it’s heated or has loose wires. Make sure to secure wires tightly. Steep inclines or overloading can cause the circuit breaker to trip.

You can also wait for a few seconds after your electric scooter has stopped. Then, start it again.

To prevent this from happening again, it’s best to have it checked by a professional.

This is one of the most common e-scooter problems that you should watch out for if you ride pneumatic or air-filled tyres.

If there’s a puncture on your tyre, one thing that you can do is to apply tyre sealant. If the puncture is too big, it may be best to replace the tyre itself.

However, removing your wheel and the tyre itself may be tricky, depending on your e-scooter model.

In case you damage your e-scooter, get in touch with your retailer or manufacturer for spare parts or repair service.

You may also bring your e-scooter to a legitimate or accredited electric vehicle shop or an electric scooter repair shop in Australia.

For Mearth customers, you may request a repair here.

Go to Mearth’s Request for a Repair page and fill out the form. Make sure to fill out the required fields and explain your concern in detail so that Mearth experts can take proper action for your concern.

After submitting your request, wait for customer service to get in touch with you.

To see if your repair is covered by Mearth’s warranty, please read Mearth’s Warranty Policy.

For any concerns regarding your electric scooter, let us know at support@mearth.com.au.