Return and Refund Policy

Gift Card Redemption

Gift cards are not redeemable for cash.

Eligibility for Product Returns

Customers may return products under the following conditions:

1. Timeframe: The product must be returned within 30 days from the date of purchase.
2. Proof of Purchase: The Customer must present an order number or other proof of purchase.
3. Condition of Product: The product must be in its original packaging and condition, complete with all accessories.

Fees Associated with Returns

• Unused Products: If the product is unused and the packaging remains unopened, the Customer will incur a restocking fee of 30% of the purchase price, in addition to any applicable shipping fees.
• Used Products: If the product has been used or the packaging has been opened, the Customer will be responsible for shipping fees and a rental fee of $70 per week, commencing from the date of receipt as confirmed by the courier until the date the issue is reported, or a 30% restocking fee, whichever amount is greater.

Non-Returnable Products

Products cannot be returned under the following circumstances:

1. The product was personalized or made to the Customer’s specifications.
2. The nature of the product renders it unsuitable for return.
3. The product is not suitable for return due to health protection or hygiene reasons and has been unsealed after delivery.

Compliance with Australian Consumer Law

In accordance with Australian Consumer Law, the Seller reserves the right to decline refund requests for minor issues. In such cases, the Seller may offer repair or replacement as an alternative.

Change-of-Mind Returns

Change-of-mind returns requested after the 30-day period may be declined by the Seller.

Agreement to Policies

By making a purchase, the Customer acknowledges and agrees to the policies regarding refunds and returns, including the responsibility for applicable fees, such as shipping.