The Customer must register their warranty within one month of purchase by completing the online warranty card at www.mearth.com.au.

The Customer must keep their original invoice of purchase or receipt and present this when making any warranty claim. Failure to do so will render the warranty void.

The warranty is limited to the original Customer only and is not transferable to any subsequent owners.

The warranty is conditional upon the presentation of the Retailer’s purchase invoice.

The warranty claim must be approved by Mearth and/or Partner Retailer at their discretion before any repairs are done.

The Customer agrees and is aware that the product must be repaired solely by Mearth or an approved Retailer. Any repair that will be carried out by third-party services will cancel the warranty unless authorised.

Mearth provides the following warranty period and services:

The Customer must register their warranty within one month of purchase by completing the online warranty card at www.mearth.com.au.

2 years of warranty from the date of purchase for the frame of any electric scooter model from Mearth

1 year of warranty from the date of purchase for the motor, battery, main body, and controller of any electric scooter model from Mearth

Repair within 30 days is covered under Mearth’s warranty. Repair fees apply after 30 days of purchase except for the frame, motor, and battery.

Shipping fee is covered if within 30 days. Beyond 30 days, customer will pay the shipping fees (2 way)

Mearth provides the following warranty period and services:

Mearth’s warranty does not cover: Repair and replacement of tires and inner tubes, throttle unless part of the display, the brake lever, brake discs and plate, these are considered consumable, and longevity is in accordance with its usage.

Conditions, malfunctions, or damages caused by or as a result of:

• the Customer’s incorrect usage, maintenance, or adjustment.
• the time the Customer is under the influence of drugs, alcohol, or any other mind-altering influences.
• water damage. The electric scooters are not waterproof.
• the Customer self-modifying, decomposing, or destroying the parts without prior authority from Mearth.
• the use of non-original parts or unauthorised circuit and configuration change.
• The use of components or parts not supplied by Mearth.
• Fractures or raptures of loss of plastic parts inclusive of the choke, charging port, handlebar switches, and plastic flaps.
• Any utilisation intended for commercial needs, rentals, competitions, and freights towing.
• Conditions, malfunctions, or damages caused to the battery by external shorts, inclusive of the charging system.
• Conditions, malfunctions, or damages to the product or battery that has been left uncharged for more than 15 consecutive days.
• It must be stored fully charged and recharged fortnightly. Otherwise, it may not be able to take charge.
• Bending of the aluminium parts, inclusive of the fork and the folding mechanism due to unreasonable use (e.g. exerting power on the handlebars, bumping into barriers or obstacles including walls or sidewalks).
• Misuse of the product will void the warranty.
• If the product has been repaired or replaced by the Retailer, Seller or Manufacturer, the repaired or replaced product will be covered by this warranty for the remainder of the warranty period or as long as a limited additional warranty period has been provided, on the same terms and conditions.
• The warranty and liability of the Seller and Retailer are limited in any case to repairing and/or replacing the product under the guidelines detailed in this warranty. Under no circumstances will the Seller or Retailer be obliged to provide compensation for bodily injuries, property damages, losses, hindrance of profits, prevention of use, or any other damage that will be caused directly or indirectly as a result of usage of the product.
• Speed limits, power, and use of the product is the responsibility of the Customer. The Customer is solely responsible for ascertaining and adhering to all local laws regulating the use of the product.

Mearth provides the following warranty period and services:

The battery warranty is provided for the warranty period according to an expected annual deterioration rate of 25%. Replacement batteries can be purchased.

The Customer acknowledges that they are aware that the battery capacity may reduce to 80-95% within or after one year and 55-80% within or after two years, depending on usage, care, & maintenance.

In case of a substantial deviation from this deterioration rate over time, Mearth will repair or replace the battery’s core, provided that the battery was used according to all the terms and conditions specified in the warranty, and certifying that the battery was not exposed to a non-genuine controller.

When depositing a battery for inspection, the handling time is up to 40 days. No alternative battery is provided while the battery is deposited, even within the warranty period.

Factors that Accelerate Battery Deterioration

Overloading. The electric scooter is limited to one rider only. Please check scooter specification for information on maximum load.

Moisture or humidity conditions. This includes staying close to the sea over time and other conditions that will cause damage to the battery and electrical system.

High-temperature conditions. This includes locking the battery in a car under excessive temperature conditions, direct exposure to or prolonged contact or near contact with heat emitting devices/appliances.

Storing the battery without charging or discharging for more than 15 days. It is highly recommended to charge the battery after every use. There is no need to discharge the battery before charging. It is recommended to wait for 30 minutes after using the product before charging the battery.

Instructions on Safe Battery Use and Charging

The Customer should ensure product maintenance to avoid any deterioration to the electric system resulting in excess battery drainage. Product maintenance by the Customer includes checking on the product’s:

• Air pressure
• Wheel alignment and balancing
• Braking system

There is no need to discharge the battery before charging it.

It is recommended to connect the charger to the electrical grid through an electric current stabiliser or a lightning protection product. Otherwise, it is recommended to disconnect the charger from the wall socket after every use. Damage inflicted to the charger due to current fluctuations in the electrical grid is not covered in the warranty.

The charger must be placed on non-flammable surfaces at a safe distance from flammable materials such as a mattress, rug, curtain, carpet, etc. and from flammable liquids such as any kind of alcohol, petrol, etc.

Charging the battery must be carried out under supervision in a ventilated location, such as a terrace. It is forbidden to charge the battery in bedrooms or in any tightly closed room/location.

It is forbidden to store batteries under high-temperature conditions, and it is prohibited to leave a battery within a parked car under the sun.

In the event of strange smells and odours, unusual noises, shorts, the flickering of the indicator light, or exposure to moisture, it is forbidden to use the charger. It is mandatory to send the product immediately to Mearth or the Retailer to examine and/or replace the battery and/or charger.

When not in use, it is mandatory to charge or discharge the battery at least once every two weeks. A battery that does not undergo a charge or discharge process regularly deteriorates rapidly and gains damage within a few months.

Discharge the battery by running it from full to one bar and then stopping use and placing the battery on charge until FULL or at least 4 hours on a consistent charge.

It is forbidden to use a third-party or non-genuine charger, which has not undergone Mearth’s approval process. Use of a third-party or non-genuine charger will result in the warranty being void.

Using a charger that does not suit the battery may result in a large fire or disaster.

In the event of a burning battery, the fire must be subdued using sand. It is forbidden to extinguish a burning battery with water.

No warranty is provided for damage inflicted on the charger.

In the event of damage inflicted during the warranty period, a deductible will be applied to the price.